Job Opportunities

SpinLife is the largest Direct to Consumer retailer of Durable Medical Equipment (DME) in the US, specializing in mobility equipment for the aging, pediatric, and disabled population. We focus on offering unique products in key categories such as scooters, power and manual wheelchairs, lift chairs, beds, and related home access products, allowing consumers to experience a full range of products available to improve their daily lives. Our Product Experts have a combined 250+ years of industry experience and provide the highest level of support in the industry. SpinLife also manages a national network of service technicians to provide white glove delivery and in-home service, as well as distribute the largest national catalog in the DME space.

Opportunities available (Updated 9/10/24)

Vice President of Sales & Service
Strategic Account Manager, Retail
Product Expert
Sales & Operations Manager, Retail
Senior Marketing & Communications Specialist, Retail
SpinLife Field Service Technician

Vice President of Sales & Service

Leadership

Remote • ID:13550-128 • Full-Time/Regular

Numotion's retail division, SpinLife, is the market leader in online retail Durable Medical Equipment (DME) for the aging population as well as people living with disabilities. Serving approximately 80,000 customers annually, SpinLife provides a wide variety of DME categories including scooters, lifts, power and manual wheelchairs, and a growing number of exclusive products as well as other accessibility equipment. SpinLife manages a national network of service technicians to provide White Glove Delivery and In-Home Service, as well as distributes the largest national catalog in the DME space.

We are looking for a Vice President of Sales & Service to join our our retail division SpinLife.

The Vice President of Sales & Service, is responsible for setting sales goals, developing strategies to meet those goals, and driving performance metrics to deliver profitable growth. Leads, motivates, develops, and manages the Sales, Customer Service and Service & Repair team of SpinLife.

KEY RESPONSIBILITIES:

Cultivate, motivate, and drive strong consultative selling culture throughout the organization by building up and maintaining team's knowledge and expertise in DME domain.
Recruit, hire, train, and develop a diverse sales organization ensuring they have everything they need to fulfill our objectives of growth.
Pivotal to build profitable customer relationships through selling products and services, ultimately contributing to the overall profitability of SpinLife.
Develop and make critical decisions, manage budgets, sales plans, and strategies to achieve sales objectives.
Work closely with cross-functional partners to deliver on the brand promise to improve the lives of people with disabilities and mobility limitations by enabling them to actively participate in everyday life.
Build aggressive KPIs to hold all teams accountable in driving results.
Partner with IT to drive efficiency through process enhancements through business optimization projects.
Evolve sales & service team structure as customer segments evolve.
Work within executive team to identify/execute new business opportunities, process enhancements.
Responsible for the P&L of the service and delivery team.
Promote SpinLife products and services. Monitor sales activities, track market activity, and identify areas for improvement.
Drive customer satisfaction through reduced escalations and increase positive brand reviews.
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

Strong verbal and written communication skills.
Ability to contribute collaboratively to a team while also working independently and proactively to analyze issues and improve results.
Ability to work in a fast-paced environment and prioritize multiple projects at one time.
Transformative leader and ability to drive change effectively.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

10+ years' experience in health care or ecommerce environment.
Experience using excel.
Experience with process management systems.
Knowledge of Durable Medical Equipment

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

This position is located in Remote.

Please start your application process by filling out our online form here: Vice President of Sales & Service Application Form

Strategic Account Manager, Retail

Project Management

Remote • ID:13656-128 • Full-Time/Regular

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

The Strategic Account Manger plays a crucial role in maintaining, nurturing and expanding new and existing relationships with commercial business accounts, healthcare organizations and retailer partnerships, and customers which require concierge dedicated service. This role will help drive sustainment and growth of the business by achieving long-term success through effective client management. The Strategic Account Manager will have genuine excitement, professional etiquette, demonstrate business acumen and a passion for the products that SpinLife sells.

KEY RESPONSIBILITIES:

Using sales skills such as cold calling and follow through on warm leads to close new sales opportunities, while nurturing and growing existing business opportunities.
Cultivate and manage relationships with commercial businesses, healthcare organizations, community partners and retailer partnerships.
Understand customer's need and provide solutions based on that need.
Deliver high quality customer service, demonstrate professional etiquette and execute business acumen to build rapport and earn trust.
Act as a communication link between key customers and internal teams, resolving any issues or complaints.
Identify opportunities and implement solutions to improve workflow and the customer's experience.
Prepare progress reports to routinely keep leaders up to date, while demonstrating value to the role of Strategic Account Manager. Progress reports such as productivity related metrics as well as but not limited to revenue generating financial accomplishments.
Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE

Bachelor's degree in related field or an equivalent combination of education and directly relevant experience may be considered.
Minimum of three (3) to five (5) years' experience with sales/customer service activities.
Knowledge of mobility and accessibility equipment and products.
Solid presentation skills

PREFERRED COMPETENCIES AND QUALIFICATIONS

Strong interpersonal skills and problem resolution abilities.
Understand ecommerce marketing strategies and or marketing collateral complimenting business development.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent use of hands, wrists, fingers associated with using computer equipment.
Prolonged periods of time working at a desk and/or on a computer.
Occasionally move and reach with arms and hands.
Occasional travel may be necessary based on business needs.
Ability to lift/move up to 50 pounds.

This position is located in Remote.

Please start your application process by filling out our online form here: Strategic Account Manager, Retail Application Form

Product Expert

Sales

Remote, United States • ID:13517-128 • Full-Time/Regular

Eastern Standard time, some nights and weekends are required.

JOB PURPOSE:

A Product Expert is responsible for providing product specific information to customers who are interested in buying our products. Product Experts convert this customer interest into product sales.

KEY RESPONSIBILITIES:

Identify customer needs and present product options based on features and functionality knowledge.
Convert customer phone calls and online inquiries to product sales orders.
Provide buyers with accurate shipping, delivery, service and return policy information.
Create and manage customer quotes, work tasks and tickets until completion.
Work with manufacturers and internal teams to ensure the appropriate equipment is configured and ordered in a timely manner.
Collaborate closely with other team members to provide exceptional level of service to customers.
Maintain and expand product, company policy and process knowledge by actively participating in organized and self-driven training.
Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

High School Diploma and/or GED.
Minimum three (3) years of direct-to-consumer retail sales experience.
Experience in customer discovery, building relationships, creating urgency and articulating and showing value over price to deliver successful sales results.
Ability to identify customer needs and present product options based on features and functionality knowledge.
Outstanding communication skills, verbal and written.
Ability to multitask while providing exceptional support and responsiveness to customers.
Dedicated, quiet, home workspace with strong internet connection.

PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

Experience with Mobility Equipment or Durable Medical Equipment.

Assistive Technology Professional (ATP) training and certification.
Experience with order management systems.

This position is located in Remote.

Please start your application process by filling out our online form here: Product Expert Application Form

Sales & Operations Manager, Retail

Sales

Remote • ID:13630-128 • Full-Time/Regular

JOB PURPOSE:

The SpinLife Sales & Operations Manager is responsible for executing on the strategy developed by the Vice President of Sales and Services. They will manage the day-to-day operations of the sales (Product Expert) organization to optimize the best sales opportunity by delivering a dynamic world-class sales service to our customers through our sales team. They are the advocates for the sales (Product Expert) team and the champion for creating a positive work environment & world-class sales service culture.

KEY RESPONSIBILITIES:

Manage the day-to-day operations of the sales (Product Expert) team and provide high-level communication to the VP of Sales & Service along with key stakeholders across the organization.
Recruit, retain, develop, and motivate staff to continuously learn through a supportive and collaborative approach; Set objectives; establish priorities; support upskilling; manage talent; and monitor/evaluate results.
Manage and oversee new employee on-boarding training activities to ensure employees are productive and operate to established performance standards within 90 days.
Manage the sales (Product Expert) team's schedule with fairness, long-lead visibility to ensure our abandon rate is to the absolute minimum.
Monitor & measure sales performance of each individual sales associate. Leverage the high performers and provide guidance and training for others.
Collaborate with Finance to provide transparent commission reports on bi-weekly basis to motivate and to gain consensus with team members.
Deliver direct feedback to each sales (Product Expert) associate by monitoring their sales calls to ensure we are adhering to our policies and procedures and providing the best possible service to our customers.
Partner with merchandising to develop and deliver on-going product training to ensure our sales team has industry best product knowledge.
Communicate with cross-functional partners of the sales team developments and partner with the merchandising team to identify opportunities for products and/or services. Be the voice of the customer.
Work with department leaders and VP of Sales & Service, to develop annual Goals and Objectives for both entire sales organization and each individual team member.
May support order processing when sales team run into technical difficulties and/or need guidance
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with our mission.
Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

Associate's degree in a related field or an equivalent combination of education and directly relevant experience may be considered.
Minimum of three (3) years of experience in Phone Sales Management or additional two (2) years of experience in managing a direct response sales team.
Mobility Equipment or Durable Medical Equipment industry experience.
People development and process improvement leadership experiences.
Ability to define a problem through discovery or analysis, identify countermeasures to correct and partner with stakeholders implement solution(s) to solve the problem.
Excellent oral and written communication skills.
Detail oriented with a focus on completion and accuracy.
Ability to remain focused while handling multiple tasks, responsibilities, and projects.
Ability and willingness to take a hands-on execution role to support business/organization needs.
Strong Microsoft Office skills to include Excel.
Dedicated, quiet, home workspace with strong internet connection.

PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

Experience with process management systems.
Knowledge of Durable Medical Equipment

PHYSICAL REQUIREMENTS:

Frequent use of hands, wrists, fingers associated with using computer equipment.
Prolonged periods of working at a desk and/or on a computer.
Occasionally move and reach with arms and hands.
Ability to lift/move up to 50 lbs.
May require minimal travel (less than 10%) for leadership, training, or vendor meetings.

This position is located in Remote.

Please start your application process by filling out our online form here: Sales & Operations Manager, Retail Application Form

Senior Marketing & Communications Specialist, Retail

Marketing

Remote • ID:13774-128 • Full-Time/Regular

SpinLife is a retail devision of Numotion, the nation's leader in online direct to consumer mobility products and services, is seeking a dedicated Senior Marketing Specialist to join our dynamic team.

The Senior Marketing Specialist is responsible for curating engaging storytelling from creation to execution across social platforms including YouTube, Meta and more. They will play a key role in creating short and long form stories, measuring our promotional campaigns and expanding our content offering for our SpinLife brands including developing and sourcing externally. Will also work to engage, inspire and recruit online community to take part in brand offerings.

KEY RESPONSIBILITIES:

Develop, integrate and execute publishing of digital marketing campaigns to drive against established core KPIs on our various social platforms to bring brand voice to life.
Work with the marketing team to construct comprehensive digital strategic plans to grow positive consumer sentiment, impressions, engagement as well as generate new followers across platforms.
Collaborate with sales and merchandising to deploy promotional storylines and segment key audiences for deployment daily, weekly, monthly basis.
Partner with manufactures, influencers and other brands to extend storylines and fuel engagement across digital ecosystem.
Oversee development, cataloging and implantation of creative sourced from photo shoots, UGC, manufacturers and creative agency to establish end use content throughout the retail season.
Establish brand voice and guidelines to ensure accurate and consistent representation of the brand on all digital properties and channels that resonates with our consumer base.
Partner with the extended agency marketing team to measure and report performance of digital campaigns and assess against business and/or campaign objectives on daily and weekly basis.
Play a role in brainstorming, creating, and executing pulse moments throughout the season to exploit growth goals across segmented audiences.
Obsess the consumer, mobility, social trends and audiences to translate to insightful consumer journeys. Be a change agent for the organization to put the consumer at the center.
Acting at the direction of the Vice President of Marketing, execute on all tactics in support of the overall communications strategy including write/edit copy; coordinate message distribution/posting across multiple platforms; maintain editorial calendar; collect supporting materials (e.g. photos, release forms, etc.…)
Assist team with day-to-day marketing tasks and coordinating marketing projects and activities as requested.
Attend property events and activities to gather content (including occasional evening and weekend events).
Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Required Skills

Exceptional written and verbal communication skills
Proficiency in content creation and management across various platforms
Strong understanding of brand management and marketing strategies
Ability to analyze market trends and adjust communication plans accordingly
Experience with social media management and digital marketing tools
Proficient in Microsoft Office Suite, Canva, Sprout and Adobe Creative Suite
Strong organizational skills with the ability to manage multiple projects simultaneously
Creative thinking with attention to detail
Ability to work collaboratively in a diverse team environment
Knowledge of the healthcare industry and Durable Medical Equipment is a plus
Commitment to fostering an inclusive workplace that reflects the communities we serve

Required Experience

A minimum of 2 years of experience in marketing communications or a related field
Proven track record of developing and implementing successful communication strategies
Experience in content creation, brand messaging, and media relations
Familiarity with the production of marketing materials and coordination with vendors
Demonstrated ability to work effectively in a fast-paced, results-oriented environment
Experience with digital analytics and measuring the effectiveness of communication strategies
Prior experience in the healthcare sector, particularly with medical devices or services, is highly desirable
A history of working in roles that require adherence to strict confidentiality and ethical standards
Experience in managing corporate social media accounts and online communities
Bachelor's degree in Marketing, Communications, Public Relations, or a related field

This position is located in Remote.

Please start your application process by filling out our online form here: Sales & Operations Manager, Retail Application Form

SpinLife Field Service Technician

SpinLife is looking for qualified Durable Medical Equipment Field Service Technicians who meet the following requirements:

Must be able to provide repairs on:

Mobility Scooters
Power Wheelchairs
Lift Chairs

Preferred to be able to provide repairs on:

Hospital Beds
Patient Lifts
Vehicle Lifts

Job Requirements:

Must have relevant electro-mechanical skills and experience
DME/HME product repair experience is a requirement
Manufacturer service training
Ability to effectively communicate via phone and email
Ability to provide quick and courteous service
Willingness to comply with and sign the SpinLife FST agreement, W-9 form and complete a brief assessment.

This is an independent contractor position. Once your application has been completed, a member of our service department will respond to you within 5 business days. We look forward to hearing from you!

If you are a qualified candidate, we look forward to reviewing your cover letter and resume. No phone calls, please!

Please start your application process by filling out our online form here: Field Service Technician Application Form

SpinLife is owned by Numotion. California Applicants and Employees can view the privacy policy here.

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Job Opportunities

Vice President of Sales & Service

Strategic Account Manager, Retail

Product Expert

Sales & Operations Manager, Retail

Senior Marketing & Communications Specialist, Retail

SpinLife Field Service Technician