Job Opportunities

SpinLife is the largest Direct to Consumer retailer of Durable Medical Equipment (DME) in the US, specializing in mobility equipment for the aging, pediatric, and disabled population. We focus on offering unique products in key categories such as scooters, power and manual wheelchairs, lift chairs, beds, and related home access products, allowing consumers to experience a full range of products available to improve their daily lives. Our Product Experts have a combined 250+ years of industry experience and provide the highest level of support in the industry. SpinLife also manages a national network of service technicians to provide white glove delivery and in-home service, as well as distribute the largest national catalog in the DME space.

Opportunities available (Updated 9/25/25)

• Inbound Phone Sales Representative
• Remote Service Parts Specialist
• SpinLife Field Service Technician

Inbound Phone Sales Representative

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Job Location

Position Type

Overview

This is a fast-paced, transactional sales role focused on converting inbound phone, chat, and virtual inquiries into sales. You'll help customers find the right DME and mobility products while providing expert product recommendations and follow-through. Success in this position requires a sales-first mindset, strong computer skills, and comfort navigating multiple systems during interactions.

What You'll Do

• Respond to inbound consumer inquiries via phone, chat, and video consultations.
• Identify customer needs and recommend appropriate product solutions
• Close sales efficiently and effectively within a short sales cycle
• Create and manage quotes, tasks, and follow-ups through order completion
• Communicate shipping, delivery, warranty, and return policies
• Collaborate with internal departments and manufacturers to ensure order accuracy and timeliness
• Stay current on product offerings, policies, and sales best practices through ongoing training
• Maintain compliance with company procedures and regulatory requirements
• Provide compassionate, responsive service that supports customer independence

Required Experience & Skills

• Experience in the DME or mobility equipment space (scooters, wheelchairs, lift chairs)
• Minimum 3 years of inbound consumer sales experience (ecommerce or retail preferred)
• High sales velocity with a proven track record of:
• High conversion rates
• Effective cross-selling and upselling
• Strong consultative sales approach
• Strong verbal and written communication skills
• Ability to multitask while navigating multiple systems during calls
• Reliable, distraction-free home office with high-speed internet
• Highly organized and capable of managing a high volume of leads and tasks
• Dedicated to follow-through and delivering an excellent customer experience

Preferred Qualifications

• Familiarity with CRMs, order management systems, or video-based selling tools
• Assistive Technology Professional (ATP) training or certification

Key Attributes for Success

• Self-motivated, results-driven, and consistently meets or exceeds sales goals
• Professional, empathetic, and confident phone presence
• Strong team player who communicates effectively across departments
• Tech-savvy, adaptable, and able to learn new tools quickly

Work Environment & Physical Requirements

• Primarily desk-based remote work; prolonged computer and phone use
• Occasional lifting (up to 10 lbs)
• Frequent use of hands for typing and system navigation

Why Join SpinLife?

• Competitive base + uncapped commission
• Medical, dental, vision, 401(k), life, and disability benefits
• Inclusive and mission-driven workplace
• Opportunity to improve lives and empower independence every day

SpinLife, a division of Numotion, is an equal opportunity employer. We are committed to fostering a diverse, inclusive workplace and do not tolerate discrimination based on ethnicity, gender identity, disability, age, or any protected status. Drug test required before employment.

This position is located in Remote.

Please start your application process by filling out our online form here:  Inbound Phone Sales Representative Application Form

Remote Service Parts Specialist

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Job Location

Position Type

SpinLife, the retail division of Numotion, is the nation's largest direct-to-consumer provider of Durable Medical Equipment (DME), serving aging adults, individuals with disabilities, and pediatric customers with compassion, expertise, and innovation. Our mission is to be the most trusted and forward-thinking leader in mobility solutions, empowering teammates, customers, and communities to move without limits.

With a proven e-commerce model and a nationwide network of service technicians, SpinLife delivers more than just products - we provide personalized care and ongoing support. Now, we're expanding into brick-and-mortar retail to bring our trusted brand even closer to the communities we serve.

The pay range for this position is $18.23-23.70 an Hour. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

JOB PURPOSE:

The Remote Service & Parts Specialist will be the critical link between SpinLife's trusted products and the personalized care our customers rely on. They'll combine technical expertise with compassionate service to troubleshoot issues, coordinate repairs, and provide the right parts solutions - ensuring every customer continues to move without limits.  By delivering fast, reliable support and seamless coordination with our nationwide service network, they will help extend SpinLife's reputation for innovation, care, and customer-first solutions into every home we serve.

KEY RESPONSIBILITIES:

Required:

• Answer inbound customer calls to provide troubleshooting equipment and repair diagnostics.
• Offer product, parts, and repair service information to help customers choose the best repair solution.
• Partner with manufacturers to order warranty or replacement parts and ensure accurate, timely delivery.
• Convert customer inquiries into parts sales by preparing quotes, processing orders, and following up on open requests.
• Provide accurate details on shipping, delivery timelines, service policies, and returns.
• Create and manage work orders to dispatch field service technicians when in-home repairs are required.
• Collaborate with manufacturers, contractors, and internal teams virtually to ensure complete resolution of service requests.
• Educate customers and caregivers on proper equipment use, maintenance, and safety over the phone as needed.
• Document all activity accurately in order management and CRM systems.
• Maintain and expand product and process knowledge through ongoing virtual training.
• Deliver exceptional customer service by resolving concerns quickly, offering solutions, and keeping customer satisfaction a top priority.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE

• High School Diploma or GED.
• Minimum of five (5) years of experience in the Mobility Equipment or Durable Medical Equipment industry, with background in technical troubleshooting, service, or parts sales.
• Experience with order management and CRM/service systems.

PREFERRED COMPETENCIES AND QUALIFICATIONS

• Associate or Bachelor's degree.
• Assistive Technology Professional (ATP) training and certification.
• Ability to multitask while remaining responsive in a fast-paced, phone-based support role.
• Proven ability to diagnose equipment issues and provide effective, phone-based solutions.
• Strong verbal and written communication skills for interacting with customers, manufacturers, and team members virtually.

PHYSICAL WORK REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 15 pounds.

At Spinlife, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Spinlife is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Spinlife is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

This position is located in Remote.

Please start your application process by filling out our online form here:  Remote Service Parts Specialist Application Form

SpinLife Field Service Technician

SpinLife is looking for qualified Durable Medical Equipment Field Service Technicians who meet the following requirements:

Must be able to provide repairs on:

• Mobility Scooters
• Power Wheelchairs
• Lift Chairs

Preferred to be able to provide repairs on:

• Hospital Beds
• Patient Lifts
• Vehicle Lifts

Job Requirements:

• Must have relevant electro-mechanical skills and experience
• DME/HME product repair experience is a requirement
• Manufacturer service training
• Ability to effectively communicate via phone and email
• Ability to provide quick and courteous service
• Willingness to comply with and sign the SpinLife FST agreement, W-9 form and complete a brief assessment.

This is an independent contractor position. Once your application has been completed, a member of our service department will respond to you within 5 business days. We look forward to hearing from you!

If you are a qualified candidate, we look forward to reviewing your cover letter and resume. No phone calls, please!

Please start your application process by filling out our online form here:  Field Service Technician Application Form

SpinLife is owned by Numotion. California Applicants and Employees can view the privacy policy here.