Over-priced comfortable chair with good features but poor salesmanship, delivery and customer follow-up by Spinlife.
Reviewer: dan d. from caseville, mi (caregiver)
User Details: 81 year old man
Strengths: Plush but supportive at least for now. We will see how it holds up over time. Hand controls are convenient. Stone color is a good neutral color . Power lumbar and headrest controls are a nice feature . Best feature is twilight which basically moves the chair into a rocking motion helpful to get the feet higher than the heart , good for heart patients.
Weaknesses: No battery backup . Memory settings are lost frequently. Unacceptable for $2200 chair . Lumbar and headrest settings also cannot be saved in a memory setting. Chair was delivered on a full sized semi truck and not able to get into our driveway creating a huge hassle. Salesman failed to ask if a semi could get into the driveway and inform us of delivery method. Salesman also promised the chair would be delivered in two pieces but it came in one huge box creating more difficulty getting it into the house. Multiple attempts to contact the supervisory playing phone tag and she failed to respond to our email explaining complaints. Seems like Spinlife is more concerned about making a quick sale than customer satisfaction after the sale. This is our first purchase with Spinlife. We will see how things go from here.
Reviewed on 03/25/2021