Lifetime Limited Warranty from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

Main Frame

1-Year Limited Warranty

For one (1) year from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

Fixed-position Seat Post

12-Month Limited Warranty

For one (1) year from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

Electronic Assemblies, including:

Charger Assembly

Controller

Joystick

Main Frame Assemblies, including:

Metal Seat Framing

Other Components, including:

Electrical Harnesses

Accessories

Anti-tip Forks

Front Riggings

Bearings and Bushings

Motor/Gearbox Assembly

Brakes (Electronic Function ONLY)

Caster Forks

Front Rigging Mounting Brackets

12-Month Warranty

The batteries are covered by a separate for one (1) year warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.

Note: Starting from date of product delivery, battery charge must be maintained to ensure warranty coverage. For mobility products which are not used regularly, or during periods of storage prior to and after purchase date, batteries must be charged once a week, for 24 hours. Failure to do so will void battery warranty.

12-Month Warranty - Lithium Ion Batteries

Lithium-Ion batteries are covered by a separate for one (1) year warranty, provided by the battery manufacturer. Batteries are not guaranteed by Pride.

Warranty Exclusions

This warranty does not extend to those items which may require replacement due to normal wear and tear, including:

ABD Plastic Shrouds

Brake Pads

Motor Brushers

Tires and Tubes

Upholstery and Seating

Fuses/Bulbs

Circumstances beyond the control of Pride

Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized IN ADVANCE, by Pride Mobility Products

Repairs and/or modifications made to any part without specific consent from Pride

Exclusions also include components with damage caused by:

Contamination

Abuse, misuse, accident, or negligence

Battery fluid spillage or leakage

Commercial use or use other than normal

Improper operation, operation, maintenance, or storage

Note: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.