"In today's world of shrinking walk-in box stores with live people to talk to about buying their products, our choices have changed drastically with the internet which brings us together with people who are miles away in a warehouse or wherever and many times offering better pricing than our local businesses.
Of course there are pros and cons for both processes. I believe face to face, touch, visuals, and personal communication are important.
But when it comes down to buying something that means so much for my parent's comfort like a lift chair, it's the people that I meet personally or by phone, who "choose" to be so helpful that price becomes less of an issue and the knowledge, patience and sincerity about their products they provide become the reasons for me to decide to make that purchase.
Nick did all of these and more, and did it very, very well. I plan to buy a second chair and I am glad I only have to dial one number and ask for Nick now. No more internet searching and time wasting calls.
Thanks Nick! Talk to you soon!"