ErgoTech may be lightweight, but its features make it far from your average forearm crutch. Its smart button activated “fold-up” handle design collapses into a compact, space saving and ready to travel crutch. But that’s not all, it features ultra-soft replaceable grips and a 4 position cuff height selector for a more customized fit. Don’t let ErgoTech’s lightweight design fool you, it comes with the same 286 lbs (130kg) weight capacity found with the rest of the FDI crutch line.
Warranty Information for the ErgoTech Forearm Crutches
This warranty is extended only to the original purchaser/user of our products. Smart Crutch warrants this product to be free from defects in materials and workmanship for one (1) year for the original purchaser. If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced, at Smart Crutch’s option. This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product. Smart Crutch’s sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement. For warranty service, please contact SpinLife's Customer Service at 1-800-850-0335 and indicate nature of the defect and. The defective unit or parts must be returned for warranty inspection using the serial number. authorization date.
Limits and Exclusions: This warranty does not cover damage due to normal wear and tear. This warranty also does not cover damage due to misuse or modification of the product.
SpinLife Return Policy for the ErgoTech Forearm Crutches
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
Once accepted, the following conditions apply:
This item has a 10% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in new condition; unused.
All accessories and chargers include in the box must be returned.
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
Your boxed product will be delivered over the threshold of your door.
Please wear a face mask and move furniture away from the doorway so the agent does not need to touch any existing furniture.
Please note, to ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36” wide (the standard width of the box).
Agents cannot deliver up or over steps. Inside Delivery does not include set-up or removal of packing materials.
For these services, please consider White Glove Delivery or Tech Set-Up, if available.
WHITE GLOVE DELIVERY
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our White Glove Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
The agent will unpack and set-up your product to the extent possible outside the home.
Please have the door open for the agent, wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home.
Mobility products and patient lifts will be set-up and delivered to immediately inside the door.
Beds and lift chairs will be placed into the appropriate room. All furniture must be moved so the agent does not need to touch any existing furniture.
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