5/5 Ease of Use
5/5 Meets Expectations
Reviewer: kaylyn s. from wausau, wi (caregiver)
User Details: The consumer we purchased this for is elderly and needs this scooter to navigate through work and at home.
Strengths: This product is great and works wonderfully. It was very easy for the consumer to set up and take down.
Weaknesses: This product did not fit in the handicap accessible van. It was too long and too wide. The communication from SpinLife staff was terrible. It took 2 weeks to finally get a confirmation saying that this was ordered. Then the rep told me that I would get a confirmation showing that the product shipped so that we could have tracking information. Tracking information was needed because this person is elderly and needed to have help to get it into the house. I never received shipping confirmation or tracking information. Still to this day, I have not received anything. It took me days to hear back from a representative. Very little communication. Made this process extremely frustrating.
Reviewed on 01/02/2019