1. If there are warranty issues within 1 year from the date of installation or 18 months from date of manufacturing whichever is shorter, please contact Customer Service at 866-891-6502 to determine if a return or warrantied part is required. Handicare reserves the right to request proof of installation or sale. A return material authorization (RMA) for return of the product must be issued before Handicare can evaluate a warranty item.

2. Upon receipt of the product, Handicare will either replace or repair under warranty as long as it is determined that the failure is not attributed to normal wear and tear, damage by natural forces, user neglect, misuse, damage in-transit or deliberate destruction. If Handicare deems the repair is not covered by warranty, Handicare will provide a repair quote based on regular dealer pricing.

3. All returns must be shipped to the address specified by the Handicare representative issuing the RMA. Your RMA number must be clearly marked on the outside of the package

4. Handicare will invoice Dealers/Customers the full amount for the warrantied replacement part. The defective part or unit must be returned within 15 days. Handicare Technical Services will evaluate the warranty return within 15 days and notify the dealer if full credit will be given against the invoice.

5. Freight cost for the return of goods to Handicare under warranty will be paid for by the Dealer/Customer. Handicare will pay standard ground freight costs to ship warrantied items back to the Dealer/Customer

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.