Two-Year Limited Warranty

The main chassis frame is covered by a two-year warranty.



One-Year Limited Warranty For one (1) year from the date of delivery, we will replace at our discretion to the original purchaser, free of charge, any part or electronic component found upon examination by an authorized representative to be faulty.

1. Electronic controllers

2. Transaxle

3. Motor & Brake: (electronic function ONLY).

4. Charger

5. Any other electrical sub-assembly NOTE: If there is an increase in the noise level from the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to excessive strain on the scooter.



Batteries



Batteries are covered by a six (6) month warranty from the original manufacturer and a further six (6) month warranty at the discretion of the manufacturer.



Note: Gradual deterioration in performance due to batteries being left in a discharged state, left in cold conditions for long periods of time, or worn out through heavy use is not covered.



Warranty Exclusions

1. ABS plastic shrouds and footrest covers (wear items are not warranted).

2. Tires and Anti-tip Wheels (wear items are not warranted).

3. Upholstery and seating (wear items are not warranted).

4. Motor Brushes.

5. Brake Pads (wear items are not warranted).

6. Fuses.

7. Repairs and/or modifications made to any part of the scooter without specific and prior consent from 1800wheelchair.

8. Circumstances beyond the control of 1800wheelchair.

9. Exclusions also include components with damage caused by:

? Contamination (rain, etc).

? Abuse, misuse, accident, or negligence. ? Commercial use, or use other than normal. ? Improper operation,

maintenance, or storage. 

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.

Once accepted, the following conditions apply:

• This item has a 20% Restocking Fee.
• You are responsible for the cost of return shipping and the product must be in the original packaging.
• The item must be in new condition; unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, wear to seats and armrests, or damage to charging ports.
• All accessories and chargers included in the power chair’s box must be returned. EX. Chargers, baskets, additional colored shrouds. Accessories not included in box, those purchased separately, do not have to be returned as part of a power chair return.
• Items canceled after the product has already shipped will be considered a return.
• Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
   

Return Process:

• Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
• Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
• Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back.  You will be responsible for shipping fees to get the item back to you.
• Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment. 

If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.