• The following conditions apply:
  • This item has a 25% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 15 days of delivery.
  • The item must be shipped back to the address noted on the RA within 5 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.

- For the lifetime of your product, all structural frame components, seat post and the frame itself are warranted.

TWO YEAR LIMITED WARRANTY COVERAGE:

- For Two (2) Years from the date of purchase, if any “non-consumable” part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced at the sole discretion of Bespoke Mobility.

SIX MONTH WARRANTY COVERAGE:

- For Six (6) Months from the date of purchase, if the batteries or charger are found to be defective, they will be repaired or replaced at the sole discretion of Bespoke Mobility. Batteries are subject to a stringent wear and tear clause. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by this warranty. Before replacement batteries are sent under warranty, Bespoke Mobility may require that a load test be performed on all batteries.

WARRANTY EXCLUSIONS AND EXCEPTIONS SERVICE AND LABOR COSTS:

- If any defects are found and reported within the first 30 days after delivery, Bespoke Mobility will repair or replace at our sole discretion.

- Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. 

“CONSUMABLE” ITEMS:

- Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, upholstery, bearings, brake pads, cables, and buttons are NOT covered by any warranty.

DAMAGE, ABUSE, AND MISUSE:

- Any damage, abuse, or misuse of these products are not covered by any warranty. Examples of damage, abuse, and misuse include accidents, negligence, improper operation, excessive loading, improper maintenance acts of God, commercial use, or use other than normal, modification, and

alterations.

WARRANTY TRANSFER:

- Warranties are non-transferable and instead are only offered to the original purchaser.

SHIPPING COST:

- The shipping cost of warranty parts is NOT covered by the warranty and must be paid by the purchaser.

Basic troubleshooting may also be needed before any warranty claims can take place. We may also require that a photo and or video of the issue be provided.