If you have a problem with your patient lift simply call one of our expert customer service representatives, SpinLife.com will have the parts shipped directly to you - free of charge. Every effort will be made to return your patient lift to working condition in the shortest time possible.

The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase.

All of the previous parts are covered for defect in material and/or workmanship. Any abuse or intentional misuse of the patient lift will void the warranty.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.