• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.

Warranty on Frame

The main chassis frame is covered by a three-year warranty.

Warranty on Batteries

Batteries are covered by a six (6) month warranty from the original manufacturer.  Note: Gradual deterioration in performance due to batteries being left in a discharged state, left in cold conditions for long periods of time, or worn out through heavy use is not covered.

Warranty on Electronics

For twelve (12) month limited warranty from the date of delivery, we will replace at our discretion to the original purchaser, free of charge, any part or electronic component found upon examination by an authorized representative of SpinLife to be faulty.

1. Electronic controllers

2. Transaxle

3. Motor & Brake: (electronic function ONLY).

4. Charger

5. Any other electrical sub-assembly

NOTE: If there is an increase in the noise level from the transaxle, the warranty does not apply.

An increase in operational noise level usually occurs due to excessive strain on the scooter.

This is a parts warranty, if parts fail, the manufacture covers these parts for the extended time frame. Service and installation on the parts are limited to areas in which we have a service provider.