WHILL IntelliCare Online Privacy Statement
End-user (“You”) agrees to the following provisions regarding to Device Information (defined below).
This letter explains how Device Information is used and disclosed by WHILL, Inc. (“WHILL”) and distributors/resellers who handle WHILL products (“WHILL Partner”). Device Information means the information, about the product sold by WHILL Partner to you (“Device”) that WHILL and WHILL Partner collects when WHILL Partner sells Device to you. Device Information includes, but not limited to, location information of Device, mileage on Device, error log of Device and other information related to Device that WHILL collects.
WHILL uses and processes the Device Information that WHILL collects:
a. to provide aftersales services handled by WHILL and/or WHILL Partner;
b. to give notifications relating to products/services handled by WHILL or guidance regarding related services;
c. to request product monitoring or questionnaire surveys, and to develop better products/services; and
d. to respond to inquiries, requests for materials and other demands.
In case that WHILL and/or WHILL Partner uses Device Information outside of the above purposes, WHILL shall be separately obtained consent from you.
WHILL may share Device Information in the instances described below.
WHILL may share Device Information with:
a. third parties at your request. For example, you may have the option to submit Device Information to resellers of Device;
b. WHILL resellers, third-party vendors and other service providers that perform after-sales services, as needed to carry out their work for you, which may include identifying Device hardware issues, providing suggestions on parts replacement, or providing analytic services; and
c. third parties as required by law or subpoena or if WHILL reasonably believes that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) to protect the security; and/or (iii) to exercise or protect the rights, property, or personal safety of WHILL, WHILL Partner, or others.
320-02289-DHF.DO-01, IntelliCare Online Privacy Statement, 01/18|Page 2
WHILL cares about the security of Device Information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all Personal Information collected. However, no security system is impenetrable and WHILL cannot guarantee the security of WHILL’s systems 100%. In the event that any information under WHILL’s control is compromised as a result of a breach of security, WHILL will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
If you have any questions about this document, or about enabling or disabling transmission of Device Information between Device and WHILL, please contact WHILL:
• via e-mail at firstname.lastname@example.org;
• via mail at WHILL, Inc., Attn: Sales Support, 285 Old County Rd #6 San Carlos CA, 94070 USA;
• via telephone at +1-844-699-4455; or
• contact WHILL Partner