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Got questions? We've got answers — live, one-on-one, and totally
tailored to you. Our virtual consultations connect you with a
US-based product expert who's here to help you find exactly what
you're looking for.
Whether you're browsing, comparing, or ready to take the next
step, we'll guide you through it all with real advice, not a sales
pitch. It's easy to schedule, completely free, and fits into
your schedule!
Personalized. Informative. Convenient: Book your virtual
consultation today and let us help.
Is there a charge for the consultation?
Absolutely not! Our consultations are completely free and there is no obligation of any kind by scheduling. Our team is here to help!
Who are SpinLife's product experts?
Our Product Experts are real people, located in the United States, with over 250 years of combined experience - including mobility equipment users. When you schedule, we will review your provided information and assign the expert who is the most experienced in the specific area of your inquiry!
How do I schedule?
Scheduling is quick & easy! Simply use the application above to pick a day and time that works for you, provide the requested information, and you'll receive instructions as well as a link to join your virtual consultation with one of our product experts when the time comes!
What days and times are you available?
Our team's availability is updated in real time using the application above. However,
if you have questions that require a more immediate answer, or none of the available days and times work in your schedule, please don't hesitate to give us a call 7 days a week at 1-800-850-0335
How should I prepare for my virtual consultation? Should I bring anything?
The only thing that's required is yourself! Please make sure you are in a space with good internet connection and little to no background noise. If you have questions about how a piece of equipment will fit or function in a specific room of your home,
it will be a good idea to be able to show our product expert that room. If you have an existing mobility product and want to reference it, please make sure it is also nearby.
If you wish to take notes, please feel free to bring material to do so.
What should I expect?
Our product expert will join the call at the scheduled time. They are there to answer any questions you have and provide their recommendation and guidance for what solution and device(s) would best fit your needs, lifestyle, budget, etc. Please don't hesitate to ask any questions you have or think of as the call comes up. Remember, we are here to help!
Can I bring someone with me to the call?
Of course, the more the merrier! If you have someone you'd like to join you, please just make sure they are there with you at the time of the call. We do not at this time have the ability to have 3-way calls.
I need to cancel my appointment, how can I do that?
We understand plans can change! If you need to cancel, please let us know as soon as you can by emailing customerservice@spinlife.com
Can I pay with insurance or Medicare?
For full details surrounding SpinLife's relationship with Medicare, Medicaid, and private insurance - please see the following link: https://www.spinlife.com/en/Medicare_billing.cfm