• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.

UtiliStep warrants the stackable step body to be free from defects in materials and workmanship for the

lifetime of the original purchaser.

Two-Year Limited Warranty – Rubber Feet

The rubber feet located on the bottom of the step are warranted for two (2) years.

What Is Not Covered

• Normal wear and tear or cosmetic damage.

• Damage due to misuse, abuse, negligence, accidents, modification, improper storage, or improper

cleaning.

• Loads exceeding 500 lb (227 kg) or use beyond intended design.

• Steps stacked more than two (2) high for use.

• Commercial/industrial use that materially exceeds intended use.