• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.

SCOPE OF WARRANTY

GF Health Products, Inc. (GF) warrants to the original purchaser only that it will replace or repair components, at GF’s sole discretion, that are defective in material or workmanship under normal use and service. All warranties are conditioned upon the proper use of the products strictly in accordance with good commercial practice and applicable GF instructions and manuals, including proper use and

maintenance. To the extent that a component is warranted by a third party, GF conveys all of its rights under that warranty to the original purchaser, to the extent permitted.

This limited warranty shall only apply to defects that are reported to the appropriate party listed in the OBTAINING WARRANTY SERVICE section that follows, within the applicable warranty period and which, upon examination by GF or its authorized representative, prove to be a warranty item. This limited warranty is not transferable. Within the guidelines set forth in this document, the following components are warranted for the time period set forth below:

Steel Frame: ......................................Ten (10) Years

Mechanical Components:.......Three (3) Years

Heat and Massage Unit:...........Two (2) Years

Heat Only Unit: ................................Two (2) Years

Casters: .................................................One (1) Year

Upholstered Components: ....One (1) Year

Replacement Parts:.....................Ninety (90) Days

* Labor is not included in the warranty.

† Upholstery is only warranted on material supplied by GF.

‡ The warranty period is as designated above. If a part is replaced under warranty, the original warranty period will not

be affected. All other replacement parts will be subject to the warranty period specified.

The applicable warranty period shall commence from date of shipment to the original customer, unless there is an expiration date on the

component in which case the warranty shall expire on the earlier of warranty period or the expiration date.

OBTAINING WARRANTY SERVICE

Customers located in the United States who wish to report a warranty issue, must contact GF directly by calling 1.770.368.4700 or by

e-mailing a request to cs@grahamfield.com.

Customers located outside the United States who wish to report a warranty issue, must contact the Distributor from whom they purchased

the products.

In both cases, further directions will be provided once the initial contact is made. This limited warranty shall only apply to defects that are

reported within the applicable warranty period. Failure to abide by the specific directions will result in denial of the warranty claim.

EXCLUSIONS

The warranty does not cover and GF shall not be liable for the following:

1. Defects, damage, or other conditions caused, in whole or in part, by misuse, abuse, negligence, alteration, accident, freight damage, tampering or failure to seek and obtain repair or replacement in a timely manner;

2. Products which are not installed, used, or properly cleaned and maintained as required in the official manual for the applicable product;

3. Products considered to be of a non-durable nature including, but not limited to: filters, fuses, gaskets, lubricants, and charts;

4. Accessories or parts not provided by GF;

5. Matching of color, grain or texture except to commercially acceptable standards;

6. Changes in color caused by natural or artificial light;

7. Charges by anyone for adjustments, repairs, replacement parts, installation or other work performed upon or in connection with such products which are not expressly authorized in writing, in advance, by GF;

8. Any labor or shipping charges incurred in the replacement part installation or repair;

9. Costs and expenses of regular maintenance and cleaning; and

10. Representations and warranties made by any person or entity other than GF.

ENTIRE WARRANTY, EXCLUSIVE REMEDY AND CONSEQUENTIAL DAMAGES DISCLAIMER THIS WARRANTY IS GF’S ONLY WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. GF MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF ANY MODEL OR SAMPLE WAS SHOWN TO THE CUSTOMER, SUCH MODEL OR SAMPLE WAS USED MERELY TO ILLUSTRATE THE

GENERAL TYPE AND QUALITY OF THE PRODUCT AND NOT TO REPRESENT THAT THE PRODUCT WOULD NECESSARILY CONFORM TO THE MODEL OR SAMPLE IN ALL RESPECTS. THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PARTS. GF SHALL NOT BE LIABLE FOR AND HEREBY DISCLAIMS ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR

CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS OR INCOME, LOSS OF USE, DOWNTIME, COVER, OR EMPLOYEE OR INDEPENDENT CONTRACTOR WAGES, PAYMENTS AND BENEFITS.. CERTAIN STATES MAY CONFER ADDITIONAL RIGHTS REGARDING WARRANTIES AND IN THOSE STATES GF’S LIABILITY AND THE LIABILITY OF GF’S SUPPLIERS, SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

The warranties contained herein, together with GF’s current Terms and Conditions, contain all the representations and warranties with respect to the subject matter of this document, and supersede all prior negotiations, agreements and understandings with respect thereto. The recipient of this document hereby acknowledges and represents that it has not relied on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in this document. For additional information on this product or this warranty, please contact a GF Customer Service Representative.

NOTES:

1) Additional terms and conditions may apply. See GF’s General Terms and Conditions on its website: www.grahamfield.com.

2) Freight claims must be notated on the appropriate shipping documents and must be made with immediacy. International, federal and state regulations govern specific requirements for freight claims. Failure to abide by those regulations may result in a denial of the freight claim. GF will assist you in filing the freight claim.

3) Claims for any short shipment must be made within three (3) days of the invoice date.