Whether you purchased your mobility product from us or not, SpinLife® can help you locate
and purchase the part you need and even provide nationwide repairs in your home with our own team of service technicians.
Spinlife PartsSpinlife Service
The Jay® J3™ Carbon Fiber Back from Sunrise is the updated low profile version of the original J3 Back. The back features a Carbon Fiber shell, 2 hardware package options, and is available in a multitude low and mid-thorasic sizes. The J3™ Cabon Fiber shell weigh starts at only 2.2 lbs, that is almost 3 pounds lighter than the original.
What Makes This Different
With the Jay mounting hardware the J3™ Back fits many wheelchairs. It is designed to clamp to back cane tubing from 1 1/8" to 3/4" and mounts around obstacles such as towel bars, armrest receivers and sideguards. The hardware is available with different depth adjustabilty options and features an easy to use quick release function. The back can easily be removed with just one hand, even for those with limited dexterity. Also all three dimensions of height, angle and depth can be adjusted, while the user remains in the chair.
Why We Like It
This flexible system fits the back to the user with a range of removable individual foam components. These foam pieces attach with Velcro and they assist in optimizing postural support, pressure distribution and maximizing function.
Warranty Information for the Jay J3 Carbon Fiber Back
Jay Back Warranty
Sunrise Medical guarantees Jay Seating and Positioning products for 2 years and back covers are guaranteed for 6 months from date of delivery to the customer. Please reference the User Instruction Manual for detailed warranty information.
SpinLife Return Policy for the Jay J3 Carbon Fiber Back
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
Once accepted, the following conditions apply:
This item has a 15% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in new condition; unused.
Due to FDA regulations, cushions and backs cannot be returned if the clear plastic poly bag has been opened or torn.
All accessories included in the box must be returned. (pumps, brackets etc..)
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
Your boxed product will be delivered over the threshold of your door.
Please wear a face mask and move furniture away from the doorway so the agent does not need to touch any existing furniture.
Please note, to ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36” wide (the standard width of the box).
Agents cannot deliver up or over steps. Inside Delivery does not include set-up or removal of packing materials.
For these services, please consider White Glove Delivery or Tech Set-Up, if available.
WHITE GLOVE DELIVERY
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our White Glove Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
The agent will unpack and set-up your product to the extent possible outside the home.
Please have the door open for the agent, wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home.
Mobility products and patient lifts will be set-up and delivered to immediately inside the door.
Beds and lift chairs will be placed into the appropriate room. All furniture must be moved so the agent does not need to touch any existing furniture.
NEED HELP?
Our product experts are ready to help on the phone or on Live Chat
ProductExperts
Looking for replacement batteries and chargers?
Batteries & Chargers
)
