Ten-Year Warranty on Frame: During the second through ten years from the date of purchase, Charme Inc. Will replace metal frames found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective parts.

Three-Year Warranty on Motor: During the second through fifth years from the date of purchase, Charme Inc. will replace the motor found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective parts.

Full One-Year Warranty (one-year on remote control): Charme Starsleep Adjustable Beds are warranted against defects in workmanship or materials for a period of one year from the date of purchase. Charme Inc. will repair or replace any defective part at no cost to the purchaser. Remote control is entitled to a one-year warranty.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.