Omni Tray & Assist Handle

Warranty Information for the Omni Tray & Assist Handle

Lifetime Limited Warranty

With a commitment to quality and innovation, Stander creates reliable mobility solutions that endure a lifetime. Year after year, that’s the Stander Promise, and it’s supported by features that make all Stander products durable, attractive and dependable.

With Stander, you’ll always find the ideal balance between designs you’ll love and innovative products you can depend on.

•We guarantee 100% satisfaction to our wholesalers, independent dealers and their end user customers. If for any reason you are not completely satisfied with a Stander product we will first go above and beyond common business practice to make it right. If you wish to return the product we will issue a full refund for the cost of the product and you are responsible for return shipping costs.

More Information on the Omni Tray & Assist Handle

• See also:
• Overview
• Returns

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.

The following policy applies for STOCK LIFT CHAIRS:

Once accepted, the following conditions apply:

• After 30 business days in-stock lift chairs are not returnable.
• This item has a 15% Restocking Fee.
• You are responsible for the cost of return shipping and the product must be in the original packaging.
• The item must be in new condition; unused. Indications of use include, but are not limited to: Wear on the seats or armrests, or scratches to the remote.
• All accessories and power cords included in the lift chair’s box must be returned. EX. Head rest pillows, and head cover. Accessories not included in box, those purchased separately, do not have to be returned.
• Items canceled after the product has already shipped will be considered a return.
• Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
   

The following policy applies for CUSTOM BUILT CHAIRS:

• Custom built Lift chairs, including those with upgraded fabrics, Heat and Massage, PowerPillow, Footrest Extension or Left-Hand Control options are non-returnable.

Don't Know If You Ordered a Stock or Custom Built chair?

Generally speaking, chairs that shipped in 1-2 days were in-stock. Chairs that took 15-30 days to build before they were shipped were custom built lift chairs.  SpinLife's Customer Service Team can help. Please call them at 1-800-850-0335, option 1.

Return Process:

• Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
• Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
• Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back.  You will be responsible for shipping fees to get the item back to you.
• Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment. 

More Information on the Omni Tray & Assist Handle

• See also:
• Overview
• Warranty