If you have a problem with your Snug Seat gait trainer, simply call one of our expert customer service representatives. Snug Seat will have the parts shipped directly to you - free of charge. Every effort will be made to return your gait trainer to working condition in the shortest time possible.

The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase.

1-Year:

This product is warranted against defective materials or workmanship for one year from the date of original purchase.

Any abuse or intentional misuse of the gait trainer frame will void the warranty.

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Items that are purchased as "Open-Box" are non-returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.