Whether you purchased your mobility product from us or not, SpinLife® can help you locate
and purchase the part you need and even provide nationwide repairs in your home with our own team of service technicians.
Spinlife PartsSpinlife Service
The PAL2 Portable Aquatic Lift by S.R. Smith is the next generation of the PAL aquatic lift series. The PAL2 has all the great features of the original PAL pool lift with the added benefit of a 240° rotation for added safety during transfers. The PAL2 is a portable, free-standing lift that also has the capability to be operated from a fixed point and conveniently comes with the PAL Secure-It Kit if fixed positioning is preferred. The lift is powered by a 24V rechargeable battery and can be easily operated and moved by one person. The stainless steel and aluminum construction is coated with a durable, powdered matte finish to prevent rust and provide protection against the elements. The PAL2 comes with footrest, seatbelt assembly, hand control, battery, battery charger and a cover for the battery console.
More Information on the PAL2 Portable Aquatic Lift
Warranty Information for the PAL2 Portable Aquatic Lift
3 Year Limited Warranty
S.R. Smith pool lifts have a three (3) year warranty on the frame, excluding the powder coated paint finish, which may become scratched with normal use. All electronic and motor components, with the exception of batteries, have a full two (2) year warranty. Within the warranty period, S.R.Smith will repair or replace any item deemed to be found defective. Lift batteries come with a one-year pro-rated warranty. During the first 90 days of ownership, batteries will be covered 100%. If a battery failure occurs between day 91 and day 365, batteries are covered at 50% of the original cost. Normal maintenance and care of the unit, including charging of the battery when not in use is recommended. Do not store the unit, battery or components near or around chemicals.
More Information on the PAL2 Portable Aquatic Lift
SpinLife Return Policy for the PAL2 Portable Aquatic Lift
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
Once accepted, the following conditions apply:
This item has a 20% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in new condition; unused.
All accessories and chargers include in the box must be returned.
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
More Information on the PAL2 Portable Aquatic Lift
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
Your boxed product will be delivered over the threshold of your door.
Please wear a face mask and move furniture away from the doorway so the agent does not need to touch any existing furniture.
Please note, to ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36” wide (the standard width of the box).
Agents cannot deliver up or over steps. Inside Delivery does not include set-up or removal of packing materials.
For these services, please consider White Glove Delivery or Tech Set-Up, if available.
WHITE GLOVE DELIVERY
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our White Glove Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
The agent will unpack and set-up your product to the extent possible outside the home.
Please have the door open for the agent, wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home.
Mobility products and patient lifts will be set-up and delivered to immediately inside the door.
Beds and lift chairs will be placed into the appropriate room. All furniture must be moved so the agent does not need to touch any existing furniture.
NEED HELP?
Our product experts are ready to help on the phone or on Live Chat
ProductExperts
Looking for replacement batteries and chargers?
Batteries & Chargers
)
