Your Rize Home pillow will be replaced or repaired at our option if it is defective due to faulty workmanship or materials within three years from the date of purchase, subject to the limitations described in the full warranty here.

This warranty covers any defects in materials or workmanship. It is subject to the full warranty exceptions and contingent upon making a claim immediately upon notice of defect. The warranty does not include minor softening of the product upon use, which is normal for bedding materials. All coverage depends upon completion of the following:

1. Within 30 days of purchase, review full warranty details and register your product at www.rizehome.com , which will validate your purchase and help process your warranty in the unlikely event of a claim.

2. Save this warranty card and your invoice/receipt (with a clearly defined date of purchase) for 3 years.

3. Care for your product following the required care instructions:

The memory foam or down alternative core is NOT washable. Use a high-quality pillowcase and keep your Rize Home pillow free from liquids and other substances which may damage the properties of the memory foam.

DO NOT put pillow or foam insert in the washer or dryer. They should not be submerged in water or oversaturated.

To Clean: Use a soft, not abrasive cloth with mild liquid detergent solution and spot clean with damp cloth only.

Allow pillow to air dry thoroughly. 

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Items that are purchased as "Open-Box" are non-returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.