Your Proactive Medical sling product is warranted to be free of defects in materials and workmanship for the lifetime of the original consumer purchaser. Useful life of this product is six months from date of purchase under normal use, however, heavy use or excessive washing may reduce the useful life of the product. In the event of a defect covered by this warranty, we will, at our option, repair or replace the device. This warranty does not cover device failure due to owner misuse or negligence, or normal wear and tear.

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Items that are purchased as "Open-Box" are non-returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.

If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.