SpinLife Return Policy for the ProBasics Clamp-On Half Rails (Pair)
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
- After 30 business days beds are no longer returnable
- For hygienic safety and per FDA regulations, mattresses even if unused, are non-returnable.
Once accepted, the following conditions apply:
- This item has a 15% Restocking Fee.
- You are responsible for the cost of return shipping and the product must be in the original packaging.
- The item must be in new condition; unused. Indications of use include, but are not limited to: Dirty wheels (if applicable), scratches on frame, scratches to the remote (if applicable).
- All accessories and chargers include in the bed’s box must be returned. EX. Remotes, and cords.
- Items canceled after the product has already shipped will be considered a return.
- Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
- Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
- Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
- Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
- Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
More Information on the ProBasics Clamp-On Half Rails (Pair)