Warranty

5-Year Limited Warranty

For five (5) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

• Main Frame

3-Year Limited Warranty

For three (3) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

• Fixed-position Seat Post

13-Month Limited Warranty

For thirteen (13) months from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

Electronic Assemblies, including:

• Charger Assembly


• Controller


• Joystick

Main Frame Assemblies, including:

• Metal Seat Framing

Other Components, including:

• Electrical Harnesses


• Accessories


• Anti-tip Forks


• Front Riggings


• Bearings and Bushings


• Motor/Gearbox Assembly


• Brakes (Electronic Function ONLY)


• Caster Forks


• Front Rigging Mounting Brackets

13-Month Warranty

The batteries are covered by a separate thirteen (13) month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.

Note: Starting from date of product delivery, battery charge must be maintained to ensure warranty coverage. For mobility products which are not used regularly, or during periods of storage prior to and after purchase date, batteries must be charged once a week, for 24 hours. Failure to do so will void battery warranty.

6-Month Warranty - Lithium Ion Batteries

Lithium-Ion batteries are covered by a separate six (6) month warranty, provided by the battery manufacturer. Batteries are not guaranteed by Pride.

Warranty Exclusions

This warranty does not extend to those items which may require replacement due to normal wear and tear, including:

• ABD Plastic Shrouds


• Brake Pad


• Motor Brushers


• Tires and Tubes


• Upholstery and Seating


• Fuses/Bulbs


• Circumstances beyond the control of Pride


• Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized IN ADVANCE, by Pride Mobility Products


• Repairs and/or modifications made to any part without specific consent from Pride

Exclusions also include components with damage caused by:

• Contamination


• Abuse, misuse, accident, or negligence


• Battery fluid spillage or leakage


• Commercial use or use other than normal


• Improper operation, operation, maintenance, or storage

Note: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.

Once accepted, the following conditions apply:

• This item has a 20% Restocking Fee.
• You are responsible for the cost of return shipping and the product must be in the original packaging.
• The item must be in new condition; unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, wear to seats and armrests, or damage to charging ports.
• All accessories and chargers included in the power chair’s box must be returned. EX. Chargers, baskets, additional colored shrouds. Accessories not included in box, those purchased separately, do not have to be returned as part of a power chair return.
• Items canceled after the product has already shipped will be considered a return.
• Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
   

Return Process:

• Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
• Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
• Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back.  You will be responsible for shipping fees to get the item back to you.
• Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment. 

If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.