Nova Walker Lifetime Limited Warranty

The manufacturer warranty covers the walker for defects in material or workmanship, for the lifetime of the walker. If you have a problem with your walker, simply call one of our expert customer service representatives and they will try to remedy the situation as soon as possible. The warranty applies to parts or replacement only, and does not cover the cost of labor or shipping.

The warranty does not cover parts that need to be replaced due to normal wear and tear including: rubber tips, casters, handgrips, etc. The warranty does not cover problems due to user negligence or misuse of the product.

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Items that are purchased as "Open-Box" are non-returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.