Whether you purchased your mobility product from us or not, SpinLife® can help you locate
and purchase the part you need and even provide nationwide repairs in your home with our own team of service technicians.
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The Gap Guard from NYOrtho helps to fills gaps between the mattress and headboard/ footboard to prevent arm and leg entrapment. This protective guard helps fill the gaps up to three inches wide with its wedge shaped design. If you have gaps to fill larger than three inches, don’t worry! The Gap Guard can be doubled to accommodate whatever space you need filled. When it’s time to clean your Gap Guard, the incontinence-proof nylon cover allows you to simply wipe it clean.
NY Ortho warrants all products to be free of defects in materials and workmanship. NY Ortho will not be obligated to under this warranty for damage as a result of wear and tear or incorrect use/misuse.
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
After 30 business days beds are no longer returnable
For hygienic safety and per FDA regulations, mattresses even if unused, are non-returnable.
Once accepted, the following conditions apply:
This item has a 15% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in new condition; unused. Indications of use include, but are not limited to: Dirty wheels (if applicable), scratches on frame, scratches to the remote (if applicable).
All accessories and chargers include in the bed’s box must be returned. EX. Remotes, and cords.
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
Your boxed product will be delivered over the threshold of your door.
Please wear a face mask and move furniture away from the doorway so the agent does not need to touch any existing furniture.
Please note, to ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36” wide (the standard width of the box).
Agents cannot deliver up or over steps. Inside Delivery does not include set-up or removal of packing materials.
For these services, please consider White Glove Delivery or Tech Set-Up, if available.
WHITE GLOVE DELIVERY
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our White Glove Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
The agent will unpack and set-up your product to the extent possible outside the home.
Please have the door open for the agent, wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home.
Mobility products and patient lifts will be set-up and delivered to immediately inside the door.
Beds and lift chairs will be placed into the appropriate room. All furniture must be moved so the agent does not need to touch any existing furniture.
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