Ki Mobility warrants the frame and quick-release axles of this wheelchair against defects in materials and workmanship for the life of the original purchaser. All other Ki Mobility-made parts and components of this wheelchair are warranted against defects in materials and workmanship for one year from the date of first consumer purchase. The expected life of the frame is five years.



Limitations to the Warranty

1. Ki Mobility does not warrant:

a. Wear items: Upholstery, tires, armrest pads, tubes, armrests and push-handle grips.

b. Damage resulting from neglect, misuse or from improper installation or repair.

c. Damage from exceeding weight limit.

2. This warranty is VOID if the original chair serial number tag is removed or altered.

3. This warranty is VOID if the original chair has been modified from its original condition and it is determined the modification resulted in failure.

4. This warranty applies in the USA only. Check with your supplier to find out if international warranties apply.



Ki Mobility’s Responsibility



Ki Mobility’s only liability is to replace or repair, at our discretion, the covered parts. There are no other remedies, expressed or implied.



Your Responsibility



a. Notify Ki Mobility, via an authorized supplier, prior to the end of the warranty period and get a return authorization (RA) for the return or repair of the covered parts.

b. Send the authorized return, freight pre-paid, to:

Ki Mobility

5201 Woodward Drive

Stevens Point, WI 54481

c. Pay any charges for labor to repair or install parts

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.

If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.