A. FOR ONE (1) YEAR

Sunrise warrants all components in the Whitmyer line of head support products to be free of defects in material and workmanship

for a period of 12 months (1 year) from the date of purchase,

provided normal use. Should a defect in materials or workmanship

occur, Sunrise Medical will, at its option, repair or replace it without charge. This Warranty does not apply to punctures, tears, or

burns. It does not apply to the headpad’s removable cover.

B. FOR FIVE (5) YEARS

Sunrise warrants all Whitmyer metal components with an extended lifetime warranty against breakage. This limited warranty is for

a period of 60 months (5 years) from the date of purchase, provided normal use. Should a defect in materials or workmanship

occur, Sunrise Medical will, at its option, repair or replace it without charge.

C. FOR NINETY (90) DAYS

All covers, cords, straps, non-metallic parts, gel, and foam have a

90-day warranty. If any product shall be proven to be defective,

Sunrise Medical will, at its option, repair or replace it without

charge. This warranty does not apply to punctures, tears, or

burns.

D. LIMITATIONS AND EXCLUSIONS

The Warranty does not include any labor or shipping charges

incurred in replacement part installation or repair. This Warranty

shall not apply to damage caused by normal wear, or to products

subjected to negligence, accident, improper operations, maintenance, or storage. This Warranty shall not apply to components or

systems that have been subject to commercial or institutional use,

or products modified without Sunrise Medical’s express written

consent. The Warranty is only extended to the original purchaser/user of our products. Sunrise Medical reserves the right to

modify products and product offerings solely at its own discretion

and without prior notice.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.