SpinLife Return Policy for the V-Contour Positioning Belt
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
- After 30 business days in-stock wheelchairs are no longer returnable
- Custom built wheelchairs are made by the manufacturer to fit your specific needs and body measurements and are therefore non-returnable.
Once accepted, the following conditions apply:
- This item has a 15% Restocking Fee.
- You are responsible for the cost of return shipping and the product must be in the original packaging.
- The item must be in new condition; unused. Indications of use include, but are not limited to: Dirty wheels (if applicable), scratches on frame, scratches to the remote (if applicable).
- All accessories include in the box must be returned. EX. Leg rests, arm rests and carry bags.
- Items canceled after the product has already shipped will be considered a return.
- Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Don't Know If You Ordered a Stock or Custom-Built chair?
Generally speaking, chairs that shipped in 1-2 days were in-stock. Chairs with the word Custom in their names that took 10-30 days to build before they were shipped were custom-built chairs. SpinLife's Customer Service Team can help. Please call them at 1-800-850-0335, option 1.
- Request an RA (Return Authorization) from SpinLife within 7 days of delivery acceptance.
- Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
- Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
- Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
More Information on the V-Contour Positioning Belt