Immersus Health Company guarantees that they will replace or repair the purchaser's product if it is defective due to workmanship or materials, subject to limitations described in this warranty for one (1) year from the date of purchase.

This warranty does not cover damages that arise from abnormal use, such as those caused by improper handling, cleaning or negligent use. The warranty does not cover delamination (cracking/peeling) of the cover or contamination of the cover as a result of cleaning with improperly diluted hospital-grade solutions.

This warranty is only valid for the original purchasers of the product. We will not replace or repair products that experience normal wear when the product is used for its intended purpose. Customer is advised that all foam will lose some of its resiliency and fabric may stretch or become faded over time. This is considered normal wear and is not covered in this or any other warranty applicable to this product.

In the event a claim is filed and a warranty replacement is deemed necessary, purchaser may be required to return the original product to Immersus Health Company.

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.