This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Items that are purchased as "Open-Box" are non-returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.

If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.

A one-year warranty is offered on all parts and accessories purchased with a brand new Freedom Concepts bike. The warranty commences on the date the product is shipped to the customer. Freedom Concepts will cover all parts, freight, and service costs on approved warranty claims within the first year. All parts/service issues that occur after the one-year mark will be dealt with through our Parts & Service department at an additional cost to the customer. This warranty does not include repair or replacement required as a result of misuse, abuse, neglect, or use for any purpose other than originally intended. Repair work conducted by any unauthorized service representative resolves Freedom Concepts from further liability or obligation under this warranty.

Freedom Concepts also provides a Standard 10 Year Warranty on all bike frames (not including depreciation to the paint and finish). Any frame claims under this warranty will be pro-rated to the age of the bike and will not include any charges associated with freight and shipping costs. The Standard 10 Year Warranty on adaptive bikes is non-transferable and only applies to the original owner of the product. This frame warranty is not applicable on discontinued models or on bikes that have been used in a multi-user facility.

Regular bike maintenance and upkeep should be performed on all Freedom Concepts adaptive bikes to prolong the useful life of the equipment and to guard against unnecessary product failures.

Freedom Concepts reserves the right to alter or change warranty policies at any time and without notice.