MATTRESS: Any time during the first 12 months after purchase, the mattress may be returned to the factory freight prepaid, and it will be repaired, replaced or reconditioned at factory’s option, for no charge (provided that the defect is demonstrated to be a defect in materials or workmanship and is more than normal wear and tear), and returned freight collect. During years two (2) through five (5) after purchase, the mattress and/or the upholstered base may be sent to the factory freight prepaid for repair, reconditioning or replacement for a $100.00 fee. Return shipment will be freight collect.

This warranty does not apply to any product subjected to customer misuse, damage in transit or handling by the delivering agent, or which, in the opinion of Flex-A-Bed, has been altered by an unauthorized representative in any way that affects the reliability or detracts from the product. Replacement parts are guaranteed for the unexpired balance of the original warranty period. This warranty does not include responsibility for transportation or handling expenses.

The foregoing is in lieu of all other warranties, express, implied or statutory. Flex-A-Bed neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale of this product.

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order.
  • Once production of your custom item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Items that are purchased as "Open-Box" are non-returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.