WHAT IS NOT COVERED BY THIS WARRANTY?

The foregoing warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse; accident (including, without limitation, collision, fire, and the spillage of food or liquid); neglect; abuse; alteration; unusual stress; modification; improper or unauthorized repair, installation, wiring, or testing; improper storage; use of an unapproved device; if the serial number has been removed or altered; (iii) use not in accordance with the Product specifications and documentation accompanying the Product; or (iv) damage caused by the equipment with which the Product is used. This limited warranty does not apply to any non-Fitness Cubed products or unauthentic products or accessories. In the United States and Canada, Fitness Cubed reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. If you have any questions about whether a seller is authorized in the United States or Canada, call us at 1-844-282-4401 Monday through Friday 9:00am to 6:00 pm CST or contact us contact us at www.cubii.com/help (for the United States) or www.cubii.ca/help (for Canada).

HOW TO OBTAIN WARRANTY SERVICE

To report an issue that is applicable under the warranty, please contact our team at 1-844-282-4401 or complete a request form at cubii.com/help (in the United States) or cubii.ca/help (for Canada). Please select the appropriate form that reflects the issue you are experiencing and fill out the form in its entirety. You must provide, either through the form or otherwise, (i) your order number, (ii) Product serial number, (iii) the name of the seller from whom you purchased the product, (iv) proof of purchase, and (v) description of the issue along with any supporting photos or videos. If you choose to mail us these items, postage will be at your cost. Please be advised you may be required to return the Product to Fitness Cubed, and this will be done at Fitness Cubed’s cost.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.