What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Climbing Steps, Inc will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Climbing Steps, Inc will either repair or replace the Product at no charge, using new or refurbished replacement parts or products.

How long does the coverage last?

The Warranty Period for products purchased from Climbing Steps, Inc is Lifetime on the Frames Welds and 180 days on all parts from the date of purchase. A replacement product or part assumes the remaining warranty of the original product or 180 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

    ? conditions, malfunctions, misuse, accidents, physical damage, modifications, or damage not resulting from defects in material or workmanship.

What do you have to do?

To obtain warranty service, you must contact us to determine the problem and the most appropriate solution for you.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.