
FREE Standard
Shipping
Standard ground shipping is FREE for all orders $50 and over in the
continental United States. Orders shipped to Alaska and Hawaii are subject to
additional shipping charges. Most orders ship via Federal Express or UPS and
arrive on your doorstep within 3-5 business days.
Some items may take longer to arrive. They include:
Lightweight Wheelchairs
Quick-Ship Lightweight
Wheelchairs will arrive within 4-6 business days (all Quick-Ship lightweight
wheelchairs are labeled as Quick-Ship). Custom Lightweight wheelchairs
will take 6-10 business days to arrive. They will arrive fully
assembled, although you may need to slip on the removable
legrests.
Ultra Lightweight Wheelchairs
Custom ultra-lightweight
wheelchairs will take 2-5 weeks to arrive depending on the manufacturer.
Wheelchairs from Sunrise Medical, Invacare, Top End, and TiLite generally take
about 1 week to produce and 1 week to ship via either UPS or FedEx. They
come fully assembled, although you may need to slip on legrests or similar
attachments. Wheelchairs from Colours can take up to 5 weeks to
arrive. Please call about specific delivery times for your order.
Lift Chairs
Lift chairs can take from 5
business days to 4 weeks to arrive depending on the model, fabric and
options you have selected. Specific fabric choices that are "Quick Ship" are
noted in the color selection area, and leave the
warehouse within 2 business days. Any lift chair ordered with heat
and/or massage options will take 3-4 weeks to arrive. Other custom chairs, such
as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call
customer service for a specific delivery time. In most cases, we can check
inventory to see if the specific model that you want is in stock. Lift chairs
are delivered via freight carrier. The freight carrier will call you to
arrange a specific delivery time once the lift chair is at their facility in
your area.
Power Wheelchairs
Most travel, folding and standard power
wheelchairs leave the warehouse within 1-3 business days. Custom chairs with
non-standard seat sizes or other custom options can take
from 1-2 weeks to arrive, depending on the
manufacturer. Travel power wheelchairs and folding power wheelchairs
are delivered via UPS or Fedex, and do not require a signature. Full-size
power wheelchairs are delivered via freight carrier. The freight
carrier will call you to arrange a specific delivery time once the lift chair is
at their facility in your area.
Scooters
Travel scooters ordered by 2 pm ET Monday
through Friday will ship the same day via Fedex, or UPS, and will usually arrive
in 3-5 business days. Most medium to full-sized Pride Mobility or Drive Medical
scooters are delivered within 6-10 business days. The selection of some
accessories on full-sized Pride Scooters, such as special seating sizes,
flat-free tires, lighting packages, or turn signal packages, are considered
custom orders and will take from 1-3 weeks to leave the warehouse. Pacesaver
scooters are built to order, and take approximately 2 weeks to leave the
warehouse. All medium or full size scooters are delivered via freight
carrier. The freight carrier will call you to arrange a specific delivery
time once the scooter is at their facility in your area.
Handcycles
Handcycle shipment times vary significantly by
product. Invacare handcycles take approximately 3-5 weeks for delivery. Most
Quickie handcycles can be delivered within 2 weeks. Like with anything, there
are exceptions to these guidelines. Occasionally a handcycle will ship sooner
than expected, and other times features and options selected may slow down the
manufacturing time. Either way we will update you to make sure you have the most
accurate delivery information available.
Some items require freight delivery. They include:
Large scooters, lift chairs, power wheelchairs (other than travel and folding
power chairs), scooter and wheelchair lifts, patient lifts, beds, standing
frames, stair lifts, pool lifts, and some non-folding wheelchairs will arrive
via a freight company in 5-7 business days from when they leave the
manufacturer. The freight company will contact you when the item has
arrived at the freight facility in your area to schedule a specific delivery
time convenient for you.
When we email you with your order confirmation, we will give you an estimated
ship date. If you need more specific shipping information before placing your
order, please email us at customerservice@spinlife.com, or
call us at 1-800-850-0335.