1. Handicare guarantees all equipment, which includes Ceiling Lifts, Floor Lifts, Bathroom Safety, Slings, Service Parts and Track
and accessories, supplied as new, against failure within the period of 1 year from date of installation or 18 months from date of
manufacturing, whichever is shorter, by virtue of defects in material or workmanship.

 2. Handicare guarantees all refurbished equipment supplied against failure within a period of three months from date of
installation or six months from date of purchase whichever is shorter.

 3. This guarantee does not apply to failure attributable to normal wear and tear, damage by natural forces, user neglect or misuse
or to deliberate destruction, or to batteries more than 90 days after original purchase.

 4. This guarantee shall be void if the equipment is not serviced by Handicare or its authorized service agents in accordance with
the manufacturer’s recommendations or if any unauthorized person carries out works on the equipment.

 5. The liability of Handicare under the terms of this guarantee shall be limited to the replacement of defective parts and in no
event shall Handicare incur liability for any consequential or unforeseeable losses.

 WARRANTY PROCEDURE

 1. If there are warranty issues within 1 year from the date of installation or 18 months from date of manufacturing whichever is
shorter, please contact Customer Service at 866-891-6502 to determine if a return or warrantied part is required. Handicare
reserves the right to request proof of installation or sale. A return material authorization (RMA) for return of the product must be
issued before Handicare can evaluate a warranty item.

 2. Upon receipt of the product, Handicare will either replace or repair under warranty as long as it is determined that the failure
is not attributed to normal wear and tear, damage by natural forces, user neglect, misuse, damage in-transit or deliberate
destruction. If Handicare deems the repair is not covered by warranty, Handicare will provide a repair quote based on regular
dealer pricing.

 3. All returns must be shipped to the address specified by the Handicare representative issuing the RMA. Your RMA number must
be clearly marked on the outside of the package

 4. Handicare will invoice Dealers/Customers the full amount for the warrantied replacement part. The defective part or unit must be
returned within 15 days. Handicare Technical Services will evaluate the warranty return within 15 days and notify the dealer if full
credit will be given against the invoice.

 5. Freight cost for the return of goods to Handicare under warranty will be paid for by the Dealer/Customer. Handicare will pay
standard ground freight costs to ship warrantied items back to the Dealer/Customer.

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order. Once production of your item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.