The Whill Ci 30 Day Risk Free Return Trial program is a partnership program between SpinLife and Whill Inc. The program allows a customer to purchase theWhill Ci, try the chair, and return it for a full refund within 30 days, no fees.
This program waives the regular return policy conditions of having to return a unit unused and at the customer’s expense.
We believe the Whill Ci is so unique and life changing that returining it would seem crazy.
Program begins April 15, 2020 through May 31, 2020
Returns apply to the Whill Ci Power Chair by Whill only. Additional items included on the order at time of purchase are not eligible and are subject to their individual return policies.
The 30-trial period begins on the day the unit is delivered.
Notification a customer would like to return a unit must be made within 30 days from the day it is delivered. Notification can be made by calling 1-800-850-0335, option #1.
Units returned without Authorization will not be refunded.
Customers must have a valid email address.
The “Whill Ci 30 Day Risk Free Return Trial” is only applicable to delivery addresses in the contiguous 48 states.
KEEP THE BOXES! In the unlikely situation you don’t love the Whill Ci you’ll need the packaging in order to return the chair. The Ci comes in 3 boxes and it will have to be returned in the same 3 boxes.
Returned units must be undamaged. 30 days’ worth of normal wear-and-tear are acceptable, including dirty tires or dust. The chair must be returned with the batteries and charger.
What’s NOT normal wear-and-tear?
Scratches to the frame, seats, controller or wheel hubs.
All components must be in working order.
The full cost the customer paid will be refunded upon receipt of an undamaged unit. The value of any promotional discounts applied during time of purchase will not be refunded.
During the trial period all standard Warranty policies apply.
The “Whill Ci 30 Day Risk Free Return Trial” may end at any time without notice. All outstanding unit’s trial periods will be honored for 30 days from delivery per the program guidelines.
The “Whill Ci 30 Day Risk Free Return Trial” only applies to units purchased directly from www.SpinLife.com or by calling 1-800-850-0335.
HOW TO RETURN YOUR UNIT
We’re really sorry you didn’t love your Whill Ci. Here’s what you need to do:
Didn’t keep the box? If you didn’t keep your packaging a new boxes will be sent to you at an additional cost of $75.
Upon receipt of the power chair, the unit will be inspected for damage and if no significant damage is evident, the customer will be refunded the full amount they paid for the unit back to their original payment method.
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