Trial Terms:

• You must contact SpinLife within 14 days of your chair being delivered to request a return authorization (RA) to qualify for the free trial. After 14 days, your return falls under the standard return policy and conditions.
• A shipping label will be emailed to you shortly after requesting the RA.
• Repackage your chair in the original box.
• Follow the instructions on the shipping email to arrange for a pick-up.
• Your return must be shipped back within 10 days of receiving the shipping label.
• Upon return and inspection of your chair you will be issued a full refund. *Minus any premium delivery service charges if those were selected at time of purchase such as white glove delivery service

Trial Conditions:

• Chair must be shipped back in the original packaging. Packaging can be purchased at an additional cost.   
• All accessories, chargers and items that were included in the box must be returned.
• Chair should be in new condition with no marks, scratches, dirt or visible signs of use.
• Premium delivery fees are not refundable.
• The item must be shipped back to the address noted on the RA within 10 days.
• Once returned and inspected, your refund will be issued to your original form of payment

If the 14 day window has passed, the standard return policy below applies:

• This item has a 20% Restocking Fee.
• You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
• All accessories and items that were included in the box must be returned. 
• Items canceled after the product has already shipped will be considered a return.
• Delivery and service fees are not refundable.
• Mattresses ordered with beds are non-returnable.
• Custom-made by the manufacturer to suit your specific needs are non-returnable.
• An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
• The item must be shipped back to the address noted on the RA within 15 days.
• Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.