normal use will be repaired or replaced at Symmetric Design’s . All returned items must be labeled with a return authorization (RA) number. An RA number is valid for 30 days from the date of issue. All returns are subject to inspection by us and returns will be charged a restocking and/or rework fee, at our discretion. The standard restocking fee for unopened, unused items is 15%. After 30 days . No returns accepted after 60 days from original invoice date.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.
  • If delivered by a technician and delivery slip is signed and accepted the item is unable to be returned.