Whether you purchased your mobility product from us or not, SpinLife® can help you locate
and purchase the part you need and even provide nationwide repairs in your home with our own team of service technicians.
Spinlife PartsSpinlife Service
The Jay Zip Back is incredibly lightweight and designed specifically for kids! Features include posterior and mild lateral thoracic support, and a width and height range created to fit an age range of 2-15 years old.
What Makes This Different
It is easy to get the unique fit that is needed for each individual child. With the 40° adjustable back angle, it looks great and offers a higher level of function. The contour shapes of the back vary by size, and the adjustable, one step release hardware that comes standard with the Zip Back can accommodate a wide range of mounting locations, making it easy to custom fit onto your child's chair. The hardware has a 3" depth adjustment and 1" width adjustment standard with each back.
Why We Like It
Extra soft foam is lightweight and provides the best support needed for children's lower weights, making it comfortable for use around the clock. The Jay Zip Back has a dual cover system that includes a water resistant inner cover, and an outer cover made from stretch fabric that is antimicrobial and easy to care for making it perfect for the active lives of growing kids. With Jay Your Way, customizing the Jay Zip Back to your child's chair has been made easy. Choose from 7 different painted back shell colors and 6 outer cover color options.
What You Need to Know
The cover is made from a non-toxic material, and is machine washable and quick to dry. Two mounting points on the back help make it easy to put on and off. A 10mm wrench will be needed to make adjustments to the back.
Sunrise Medical guarantees Jay Seating and Positioning products for 2 years and back covers are guaranteed for 6 months from date of delivery to the customer. Please reference the User Instruction Manual for detailed warranty information.
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
Once accepted, the following conditions apply:
This item has a 15% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in new condition; unused.
Due to FDA regulations, cushions and backs cannot be returned if the clear plastic poly bag has been opened or torn.
All accessories included in the box must be returned. (pumps, brackets etc..)
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
Your boxed product will be delivered over the threshold of your door.
Please wear a face mask and move furniture away from the doorway so the agent does not need to touch any existing furniture.
Please note, to ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36” wide (the standard width of the box).
Agents cannot deliver up or over steps. Inside Delivery does not include set-up or removal of packing materials.
For these services, please consider White Glove Delivery or Tech Set-Up, if available.
WHITE GLOVE DELIVERY
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our White Glove Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
The agent will unpack and set-up your product to the extent possible outside the home.
Please have the door open for the agent, wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home.
Mobility products and patient lifts will be set-up and delivered to immediately inside the door.
Beds and lift chairs will be placed into the appropriate room. All furniture must be moved so the agent does not need to touch any existing furniture.
NEED HELP?
Our product experts are ready to help on the phone or on Live Chat
ProductExperts
Looking for replacement batteries and chargers?
Batteries & Chargers
)
Video: Jay Xip Back Mounting Hardware