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The Jay Care Wheelchair Cushion is a simple, moisture resistant one piece seating system. It is designed primarily for the person at moderate risk for skin breakdown who sits with a fixed posterior pelvic tilt. It has a soft foam base with a Jay gel pad that conforms to the user's pelvic shape.
What Makes This Different
The pre-contoured foam base accommodates fixed "sacral sitting" where the ischials are positioned forward and the reinforced curved bottom provides a level seating surface, counteracting the hammock effect from sling upholstery.
Why We Like It
The bottom of the cushion is non-skid surface, aiding in stability and the cushion itself is enclosed with an incontinence-resistant outer casing.
What You Need to Know When Ordering
This cushion is most suitable for those who are at moderate risk for skin breakdown.
*Due to FDA regulations, cushions cannot be returned if the clear plastic poly bag has been opened or torn.
Sunrise Medical guarantees Jay Seating products for 2 years with the exception of the Jay Basic (1 Year), and the Jay Combi/Soft Combi (5 years), a warranty which is unparalleled in the cushion industry. The cover is warranted for six (6) months.
Refer to your owner's manual for more specific warranty information.
Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.
Once accepted, the following conditions apply:
This item has a 15% Restocking Fee.
You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in new condition; unused.
Due to FDA regulations, cushions and backs cannot be returned if the clear plastic poly bag has been opened or torn.
All accessories included in the box must be returned. (pumps, brackets etc..)
Items canceled after the product has already shipped will be considered a return.
Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.
Return Process:
Request an RA (Return Authorization) from SpinLife within 30 days of delivery acceptance.
Once the RA has been issued from SpinLife, ship the item back to the address noted on the RA within 14 days.
Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, SpinLife is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you’d like it shipped back. You will be responsible for shipping fees to get the item back to you.
Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.
If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
Your boxed product will be delivered over the threshold of your door.
Please wear a face mask and move furniture away from the doorway so the agent does not need to touch any existing furniture.
Please note, to ensure that Inside Delivery is an option for you, please measure the door to your home (ground-level) to ensure that it is at least 36” wide (the standard width of the box).
Agents cannot deliver up or over steps. Inside Delivery does not include set-up or removal of packing materials.
For these services, please consider White Glove Delivery or Tech Set-Up, if available.
WHITE GLOVE DELIVERY
For COVID 19 safety, SpinLife is uniquely able to continue to offer White Glove Delivery and Service on medically essential equipment through our national team of certified
technicians with the goal of keeping our customers and our delivery teams safe. We continue to provide these services with the following modifications:
Our White Glove Delivery agent will wear a face mask during the entire visit and use hand sanitizer before touching any product or entering your home.
The agent will unpack and set-up your product to the extent possible outside the home.
Please have the door open for the agent, wear a face mask, and maintain a distance of at least 6 feet from the agent while they are in your home.
Mobility products and patient lifts will be set-up and delivered to immediately inside the door.
Beds and lift chairs will be placed into the appropriate room. All furniture must be moved so the agent does not need to touch any existing furniture.
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