If you have a problem with your Prism Lift, simply call one of our expert customer service representatives, and they will arrange to have the necessary parts for repair sent to your residence or to a technician. Every effort will be made to return your Prism Lift to working condition in the shortest time possible.



The following parts will be repaired or replaced at our discretion, for the following allowable time periods from the date of purchase. The following parts are warranted to be free of defect in materials and workmanship:



Five Years: Motor, gear box and track

One Year: Lifts, parts, components and labor

90 Days: Batteries

Exclusions: Parts that need to be replaced due to normal wear and tear



All of the previous parts are covered for defect in material and/or workmanship. Any abuse or intentional misuse of the product will void the warranty.

This item is non-returnable for one of the following reasons:

• This item is custom-made by the manufacturer to suit your specific needs . Please review all specifications carefully before placing your order. Once production of your item has begun – the order is unable to be cancelled.
• For hygienic safety and per FDA regulations this item is non-returnable, even if unused.
• Once products are installed, the product is no longer returnable.
• Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call SpinLife Customer Service.

If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.