TWO-YEAR WARRANTY EXCEPTIONS

Transaxle: In cases where there is an increase in the operational noise level, the warranty does not apply. (The increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.)

Motor brake: Two-year warranty for the electrical function of the motor brake.

Brake pads are a wear item and are not warranted.

18-MONTH WARRANTY

For 18 months from the date of purchase, Pride will repair or replace at their option to the orginal purchaser, free of charge, the controller of the scooter found upon examination by an authorized representative of Pride to be defective in material and/or workmanship.

ONE-YEAR LIMITED WARRANTY

For one (1) year from the date of purchase, Pride will repair or replace at their option to the original purchaser, free of charge, any part or electronic component found upon examination by an authorized representative of Pride to be defective in material and/or workmanship.

The batteries are warranted by the battery manufacturer (six-month limited warranty). The batteries are not warranted by Pride. Warranty service can be performed by Pride or by an authorized Pride Provider. Do not return faulty parts to Pride without prior consent. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS

ABS plastic shrouds and footrest covers (wear items and not warranted)

Batteries (the battery manufacturer provides a six-month limited warranty)

Tires

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping and the product must be in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable. 
  • An RA (Return Authorization) from SpinLife must be requested within 10 business days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 business days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.