Drive Medical Limited Lifetime Warranty

If you have a problem with your scooter, simply call one of our expert customer service representatives; Spinlife.com will have the parts shipped directly to you - free of charge. Every effort will be made to return your scooter to working condition in the shortest time possible. The following parts will be repaired or replaced at our discretion, free of charge, for the following allowable time periods from the date of purchase.

Lifetime Limited Warranty - Product Frame, Seat Post, Platform, Frame Welds

24 Months Limited Warranty - Electronic Controller, Motor/Gearbox Assembly

12 Month Warranty - Batteries

The following are warranted to be free of defects in materials and workmanship at time of delivery and are not included in any additional warranties:

Plastic Shrouds and Footrests, Upholstery and Seating, Armrest Pads, Tires and Tubes, Anti-Tip Wheels, Floor Mats, Plastic Connections, Metal Connection Pins, Hardware, Nuts and Bolts, Brake Pads, Front Rigging Mounting Brackets and any other piece that is not listed in the above warranty.

The warranty does not apply if the unit has been altered in any way, misuse or accident has occurred, batteries were not properly stored, exceeding the weight limit of the unit and acts of nature.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.