"I really want to thank you for all the help. ... Your knowledge of your product line is impressive. ... I feel you took the time to see what my needs actually were and then made your recommendation based on what I needed not on the most expensive thing you could sell me. Frankly, that means a lot. I am sure going to tell all those who ask, where I got my scooter, and who I talked to, and more to the point, who took the time to figure out what I really needed."