20-Year Basic Limited Warranty for Adjustable Bed Frames

CUSTOMATIC ADJUSTABLE BEDZ® (“CUSTOMATIC ADJUSTABLE BEDZ”) warrants this motorized bed frame or motorized bed foundation (hereinafter referred to as “adjustable bed” or “adjustable beds”) to the consumer who is the original purchaser (the “purchaser,” subject to the terms and conditions set forth herein). This warranty begins on the “warranty commencement date” which is the date of purchase for new unused adjustable beds and the date of manufacture for adjustable beds that have been used as floor or display models. Thus, on a floor model adjustable bed, the warranty is a portion of the limited 20-year warranty. If original proof of purchase is not provided by purchaser, CUSTOMATIC ADJUSTABLE BEDZ® reserves the right to determine the adjustable bed is not covered by this warranty or to use the manufacturing date as the warranty commencement date. This “Limited Warranty for Adjustable Beds” (“Limited Warranty,” “limited warranty,” “warranty”) extends only to the original purchaser and may not be transferred.

FULL 1-YEAR WARRANTY

This adjustable bed is warranted against defects in the workmanship or materials for a period of up to one (1) year from the warranty commencement date. Upon receiving reasonable notice during the first year from the warranty commencement date, CUSTOMATIC ADJUSTABLE BEDZ® will send replacement parts (at no cost to the purchaser) for any defective adjustable bed part to the purchaser, and CUSTOMATIC ADJUSTABLE BEDZ® will pay all pre-authorized labor and transportation costs associated with the repair or replacement of any parts CUSTOMATIC ADJUSTABLE BEDZ® determines to be defective. This one (1) year warranty shall not apply if purchaser does not return any and all defective parts to CUSTOMATIC ADJUSTABLE BEDZ® within 15 days of purchaser’s receipt of replacement part(s).

19-YEAR LIMITED WARRANTY

Upon receiving reasonable written notice at any time after 1 year and up to twenty years from the warranty commencement date, CUSTOMATIC ADJUSTABLE BEDZ® will offer replacement parts (upon terms and conditions set forth in this paragraph) for any mechanical bed part found to be defective. Electronics, electrical components, drive motors and massage motors are excluded. Purchaser shall pay 18/19th of the then current replacement cost of the defective part. Any consumer of an CUSTOMATIC ADJUSTABLE BEDZ® adjustable bed shall bear the remainder of the cost of the replacement part. This nineteen (19) year warranty shall not apply if purchaser does not return any and all defective parts to CUSTOMATIC ADJUSTABLE BEDZ® within 15 days of purchaser’s receipt of replacement part. In those cases where the nineteen (19) year warranty applies, the purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the defective part. With respect to adjustable beds that are more than twenty (20) years after the warranty commencement date, the purchaser shall bear the entire cost of repair and replacement of all parts and materials, including labor and transportation.

ADDITIONAL TERMS AND CONDITIONS

This warranty does not apply; (a) to any damage caused by the purchaser; (b) if there has been any unauthorized repair or replacement of adjustable bed parts; (c) if the adjustable bed has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual, this warranty, and any other applicable document published or approved by CUSTOMATIC ADJUSTABLE BEDZ®; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by dealers. Contact the dealer or relevant party for warranty information on these items.; (e) if there has been any unnecessary service calls, including costs for in home service calls solely for the purpose of educating the consumer about the adjustable bed for finding an unsatisfactory power connection; (g) if the recommended weight restrictions are not followed (Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650 Pounds), the warranty will be void. Repairs to or replacement of the adjustable bed or its components under the terms of this limited warranty will apply to the original warranty period and will not serve to extend such period. The decision for the repair or replacement of defective parts under this warranty is at the option and sole discretion of CUSTOMATIC ADJUSTABLE BEDZ®.

REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS WILL BE THE SOLE REMEDY OF THE PURCHASER. CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS HOLD ABSOLUTELY NO LIABILITY OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY.

No reimbursement will be made to the purchaser for inconvenience, removal, installation, setup time, lack of use, shipping, or any other costs or expenses not covered by this warranty. CUSTOMATIC ADJUSTABLE BEDZ® does not hold responsibility for in home service on adjustable beds. You must contact your dealer or party that sold the adjustable bed for any terms and conditions relating to their in-home service, should any exist.

CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS MAKE NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY NAME AND EXCLUDED FROM THIS AGREEMENT.

The above limitation or exclusion may not apply to every purchaser as some states disallow exclusions or limitations of incidental or consequential damages. This warranty allows the purchaser specific legal rights. The purchaser may also have other rights, which can vary from state to state. This warranty is valid in the contiguous United States, and includes Alaska, Puerto Rico and Canada.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.