3-Year Limited Warranty

PMI warrants the frame and brakes to be free from defects in materials and workmanship for three (3) years, and all other components for one (1) year for the original purchaser. If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced, at PMI’s option. This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product. PMI’s sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement. For warranty service, please contact the dealer from whom you purchased your Probasics by PMI product. PMI will issue a return authorization.  The defective unit or parts must be returned for warranty inspection using the serial number, when applicable, as identification within thirty (30) days of return authorization date. DO NOT return products to our factory without our prior consent. C.O.D. shipments will be refused; please prepay shipping charges.

Limitations and Exclusions:  The warranty shall not apply to problems arising from normal wear and tear or fail to adhere to the enclosed instructions.  In addition, the foregoing warranty shall not apply to serial numbered products if the serial number has been defaced or removed; products subjected to negligence, accident, improper operation, maintenance or storage; or products modified without PMI's express written consent.  Such evaluation shall be solely determined by PMI.

• The following conditions apply:
  • This item has a 20% Restocking Fee.
  • You are responsible for the cost of return shipping. The product must new and unused and in the original packaging.
  • All accessories and items that were included in the box must be returned. 
  • Items canceled after the product has already shipped will be considered a return.
  • Delivery and service fees are not refundable.
  • Mattresses ordered with beds are non-returnable.
  • Custom-made by the manufacturer to suit your specific needs are non-returnable.
  • An RA (Return Authorization) from SpinLife must be requested within 30 days of delivery.
  • The item must be shipped back to the address noted on the RA within 15 days.
  • Once approved, your refund, minus any restocking and freight fees, will be issued to your original form of payment.

If you have questions about this item please call a SpinLife Expert at 1-800-850-0335.